Verifying Your koin25 Account
Account verification on koin25 is the step that unlocks full withdrawal access and protects your balance from unauthorized use. The process asks for a government-issued ID — a national ID card or passport — and a selfie to confirm the name on your account matches the wallet you use for deposits. This is standard practice across payment platforms and takes a few
minutes to submit. Our team reviews documents and updates account status once checks are complete. Verified accounts also face fewer friction points when withdrawing to DANA, OVO, or GoPay because the wallet name and account name already match. We keep document data encrypted and use it only for identity checks.
- Open Verification — Go to account settings and tap the verification section. The screen lists exactly which documents are needed before you upload anything.
- Upload Your ID — Submit a clear photo of your national ID card or passport. Make sure all four corners are visible and the text is readable — blurry uploads slow the review.
- Take a Selfie — A quick selfie confirms the face on your ID matches the account holder. Hold your ID beside your face as shown on the screen for a single combined photo.
- Await Confirmation — Our team reviews your submission and updates your account status. You receive a notification once verification is complete and full withdrawal access is active.