What We Collect and Why We Collect It
When you register, we collect the information needed to verify your identity and keep your account secure — your name, email address, phone number and, where required, ID verification documents. When you make a deposit or withdrawal using DANA, OVO or GoPay, we record the transaction
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reference, wallet identifier and amount so we can match payments to your account accurately. We do not store your e-wallet PIN or passwords at any point. We also collect device and session data — browser type, IP address and login timestamps — to detect unusual access
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patterns and protect your account from unauthorised use. This data is not sold to third parties. We may share information with payment processors such as the DANA, OVO and GoPay networks strictly to process your transactions, and with identity verification services where local law requires it.
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Analytics data, collected in anonymised form, helps us understand how the account flow and lobby navigation perform so we can keep improving them. You can request a copy of the personal data we hold by contacting our support team through the channels listed on this page.
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Availability of our services depends on local law and eligible regions.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.