Reference

What You Agree To When You Use koin25

These legal terms set out the conditions that apply to your account, your transactions via DANA, OVO, or GoPay, and your use of the lobby — availability depends on local law and eligible regions in Indonesia.

Account eligibility rulesJurisdiction-dependent accessDANA, OVO, GoPay transaction termsData handling and retentionHow to raise a legal query
koin25 What You Agree To When You Use koin25
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about these terms, need to dispute a transaction processed via OVO or GoPay, or want to request account data, reach out through one of the channels below. Our Indonesia support team handles legal and account queries and will route your request to the right person.

Live Chat Open the chat widget inside your account dashboard. For legal queries, select 'Account and Terms' from the topic menu so your message reaches the right team quickly.
Email Support Send detailed legal requests — including data access or account closure — to our support address. Include your registered email and the wallet type you use, such as DANA or OVO.
Account Notification Centre Policy update notices are delivered directly to your account notification centre. Check there first if you received an alert about a terms change or account status update.
ACCOUNT SECURITY STANDARDS

How We Handle Your Data and Account Security

Your account security and the handling of your personal data are built into how koin25 operates, not added as an afterthought. Here is what we do in practice across four areas that matter most to you.

Data Handling

Personal data collected at registration — name, email, and your linked wallet identifier (DANA, OVO, or GoPay) — is stored on encrypted servers and never sold to third parties.

Cookies and Session Tracking

We use session cookies to keep your account logged in across your mobile browser. You can clear cookies at any time via your device browser settings without losing your account data.

Retention and Deletion

Account data is retained for as long as your account is active and for the period required under applicable law after closure. Request deletion by contacting support after your account is closed.

Requesting Changes

To update your registered email, phone number, or linked wallet details, go to Account Settings and follow the OTP verification step. For legal name corrections, email support with a valid document.

Common Legal Questions About Your koin25 Account

These are the questions we hear most often about terms, account rights, and how legal conditions apply to wallet transactions in Indonesia.

No. The same account terms apply whether you transact via DANA, OVO, or GoPay. Payment method does not alter your rights or obligations under these conditions.

If access becomes restricted in your region under local law, your account may be suspended. You can request a data export and any eligible balance return via support before closure is finalised.

Email support from your registered address with the subject 'Data Request'. We will confirm receipt and provide your account data file within the timeframe required under applicable law.

Yes. Contact support via live chat, select 'Transaction Dispute', and provide the transaction reference from your GoPay history. Our team will investigate and respond with findings.

A notification will appear in your account notification centre, and where required we will send an email to your registered address. The effective date of any change is clearly stated in the notice.

Go to Account Settings and select 'Close Account', or contact support directly. After closure, submit a deletion request by email. Retention obligations under local law may apply before full deletion.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.