Reference

Terms and Conditions That Govern Your koin25 Account

Before you open an account or make a deposit via DANA, OVO, or GoPay, these terms set out what you agree to and what we commit to in return.

Applies to all accountsCovers DANA, OVO, GoPay depositsJurisdiction-dependent accessUpdated when rules changeAcceptance on registration
koin25 Terms and Conditions That Govern Your koin25 Account
HOW WE HANDLE THIS

Account Security, Data and Your Rights Under These Terms

Identity and Wallet Verification

Your registered name must match the DANA, OVO, or GoPay account you use. Verification is checked at first withdrawal; mismatches trigger a hold until documents are submitted.

Account Data Retention

We retain account records for the period required by applicable regulations. You can request a summary of your account data through the Help Centre at any time.

Cookie and Session Handling

Cookies keep your session active across mobile and desktop. You can manage cookie preferences in your browser; some features require session cookies to function correctly.

Requesting Changes or Closures

To update your registered e-wallet, request account closure, or dispute a transaction, contact support via live chat or email with your account ID and a brief description.

REACH OUR TEAM

How to Contact Us About These Terms

Team online

Live Chat

Open the chat widget inside your account dashboard to ask about specific term clauses, account restrictions, or wallet verification requirements in real time.

Email Support

Send a written query to our support address if you need a documented response about term changes, account closure conditions, or formal dispute steps.

Account Help Centre

The Help Centre in your account settings covers common terms questions — deposit rules, withdrawal conditions, and how identity verification links to your e-wallet.

Common Questions About koin25 Terms and Conditions

You agree at the point of registration. Creating an account on koin25 means you have read and accepted the current version of these terms before your first deposit.

We post the updated terms here and notify you via your registered contact. Continued use of your account after the update date counts as acceptance of the revised version.

Wallet identity matching is a payment verification requirement. A mismatch between your registered name and your e-wallet can place a hold on withdrawals until the discrepancy is resolved.

Access depends on local law and is available only where permitted in your region. If your location falls outside supported areas, the terms also cover how your account is managed in that case.

Submit a data request through the Help Centre inside your account settings. We retain records as required by applicable regulation and will respond within the timeframe the request type requires.

Contact support via live chat or email with your account ID and transaction reference. Our team reviews disputes against the terms in place at the time the transaction occurred.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.